The Best Practice Guide is operational guidance on how to set up and run an inter-agency community-based complaint mechanism. It compiles lessons learned, examples, and case studies gathered throughout the course of the 2013-2015 IASC pilot project on inter-agency CBCMs. The Guide endorsed by the IASC Principals in June 2016 is an easy-to-use living document that offers practical guidance, and includes global Standard Operating Procedures (SOPs) on inter-agency cooperation in complaint handling.
Download the document HERE
Read more on People Centred Approach and Accountability to Affected Populations HERE